Frequently Asked Questions (FAQ)
1. What are the shipping options and delivery times?
We offer free standard shipping on all orders. Delivery times vary depending on your location but generally take 7-15 business days.
2. How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery.
3. What is your return policy?
We accept returns within 30 days of receiving your order. The items must be in original condition, unworn, and with all tags attached. Please note that customers are responsible for return shipping costs.
4. How do I initiate a return?
To start a return, please contact us at support@nordicfleeceleggings.com with your order details. Our team will guide you through the return process.
5. Can I cancel or change my order?
If you need to make changes to your order, please contact us as soon as possible at support@nordicfleeceleggings.com. Once the order is processed, we may not be able to make modifications or cancellations.
6. Do you offer exchanges?
Currently, we do not offer exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
7. Are there any care instructions for Nordic Fleece Leggings?
Yes, we recommend machine washing your leggings on a gentle cycle with cold water and letting them air dry to maintain their quality and fit.
8. Do you ship internationally?
Yes, we ship to multiple countries. Shipping fees and delivery times may vary depending on the destination. Please check our shipping policy for more details.
9. How can I contact customer service?
Our customer service team is available Monday to Saturday from 09:00 am to 6:00 pm. You can reach us at support@nordicfleeceleggings.com.
10. Are your products environmentally friendly?
We are committed to sustainable practices. Our products are made with eco-friendly materials, and we strive to minimize our environmental impact in every step of the production process.